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About Us
Proton Packaging Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Proton Packaging Ltd
The Old Cinema
18 Woodhouse Lane
Kelvedon
Essex
CO5 9DF
Tel 01376 584000
Fax 01376 583444
E-mail: sales@protonpackaging.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our products online, and contact us via the form on each item page to enquire about prices and availability. One of our sales representatives will then get back to you shortly.
When an order is placed, an order confirmation will be sent via email to confirm it has been received and processed.
We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Carriage is charged at a flat rate of just £15 for all local deliveries unless agreed otherwise with one of our representatives. Carriage will differ for nationwide deliveries depending on the nature of that particular consignment.
We aim to deliver all orders within 3 working days, 90% being next day! However we do sometimes run out of stock on certain items, therefore if your requirement is urgent please ring us to confirm stock availability.
We do not deliver Saturdays unless specifically requested to do so, a surcharge will be applied for this service.
Offshore Islands, Parts of Northern Scotland and Northern Ireland may be subjected to delivery surcharges, please ring us before ordering if you reside in these areas. Redeliveries may be charged £10.00, please ensure that you are in to receive the goods on the day of delivery.
ALL OUR DELIVERIES REQUIRE A SIGNATURE ON RECEIPT. If there is nobody at home during the week, then please consider supplying an alternative address, i.e. a neighbours or work address perhaps.
More importantly please ensure you check the delivery thoroughly before signing for the goods, especially in the case of courier deliveries - failure to do so prevents us from claiming on our insurance for lost or damaged goods in transit, therefore preventing us from favourably settling any dispute with your good selves. At the very least please sign "Unchecked".
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Guarantee
Products are not supplied on a trial basis. Any discrepancies with an order must be reported within 48hrs. All products featured in this are covered by their respective manufacturer's warranties, details of that are included with the product.
Reaching Us
Our Address
Proton Packaging Ltd
The Old Cinema
18 Woodhouse Lane
Kelvedon
Essex
CO5 9DF
Registration number 05512100
Sales
Tel 01376 584000
Fax 01376 583444
E-mail: sales@protonpackaging.co.uk
Purchasing & Accounts
Tel 01376 584000
Fax 01376 585945
E-mail: accounts@protonpackaging.co.uk
Directors
Tel 01376 584000
Fax 01376 585317
E-mail: pshuttlewood@protonpackaging.co.uk
Trade Counter Opening Times
Monday - Friday
9.30am - 4.30pm
Privacy Policy
Proton Packaging Ltd does not capture and store any personal information about individuals who access this Web site, except where you voluntarily choose to give us your personal details via email, or by enquiring about or ordering any of our services.
In these later cases , the personal information you give us is used exclusively by Proton Packaging Ltd for providing you with current and future information about our products and services and any other services described on this Web site. We don't pass any of your personal data to outside organisations and/or individuals, except with your express consent. Proton Packaging Ltd does not send cookies from this site and only monitors the IP addresses of visitor to assess which pages are the most popular. These IP addresses are not linked to any personal data so that visitors to our site remain anonymous.
You have a right to know about the personal information Proton Packaging Ltd hold about you. You also have the right to have your data corrected or deleted. Please address all your requests and/or queries about our data-protection policy to Proton Packaging Ltd at our UK office address.
Returns Policy
Proton Packaging Ltd are committed to providing customers with the highest quality products and service.
If, for whatever reason you decide to return goods that have been CORRECTLY supplied by us, these goods must be returned to within 30 days of receipt, in their ORIGINAL CONDITION, and at your cost. To return goods, there will be a 15% handling charge, and returns will not be accepted past the 30 day period. A credit will then be applied to your account, bar the original carriage costs on the order.
If on the rare occasion, products are found to be faulty, defective OR INCORRECTLY SUPPLIED AGAINST YOUR ORDER, Proton Packaging Ltd offers a "no charge" collection, repair and delivery service. If we have arranged for a courier collection of your product, we are unable to specify the collection time, and it is your responsibility to ensure that someone will be present when the courier arrives at the collection address.
Any goods that have been ordered in or manufactured specially against your instruction are unlikely to be accepted for credit. In the event that we do accept these goods for return a handling charge of 20% will apply and possibly carriage charges to cover the cost of return to our source of supply.