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Delivery
Carriage is charged at a flat rate of just £15 for all local deliveries unless agreed otherwise with one of our representatives. Carriage will differ for nationwide deliveries depending on the nature of that particular consignment.
We aim to deliver all orders within 3 working days, 90% being next day! However we do sometimes run out of stock on certain items, therefore if your requirement is urgent please ring us to confirm stock availability.
We do not deliver Saturdays unless specifically requested to do so, a surcharge will be applied for this service.
Offshore Islands, Parts of Northern Scotland and Northern Ireland may be subjected to delivery surcharges, please ring us before ordering if you reside in these areas. Redeliveries may be charged £10.00, please ensure that you are in to receive the goods on the day of delivery.
ALL OUR DELIVERIES REQUIRE A SIGNATURE ON RECEIPT. If there is nobody at home during the week, then please consider supplying an alternative address, i.e. a neighbours or work address perhaps.
More importantly please ensure you check the delivery thoroughly before signing for the goods, especially in the case of courier deliveries - failure to do so prevents us from claiming on our insurance for lost or damaged goods in transit, therefore preventing us from favourably settling any dispute with your good selves. At the very least please sign "Unchecked".
Returns
Proton Packaging Ltd are committed to providing customers with the highest quality products and service.
If, for whatever reason you decide to return goods that have been CORRECTLY supplied by us, these goods must be returned to within 30 days of receipt, in their ORIGINAL CONDITION, and at your cost. To return goods, there will be a 15% handling charge, and returns will not be accepted past the 30 day period. A credit will then be applied to your account, bar the original carriage costs on the order.
If on the rare occasion, products are found to be faulty, defective OR INCORRECTLY SUPPLIED AGAINST YOUR ORDER, Proton Packaging Ltd offers a "no charge" collection, repair and delivery service. If we have arranged for a courier collection of your product, we are unable to specify the collection time, and it is your responsibility to ensure that someone will be present when the courier arrives at the collection address.
Any goods that have been ordered in or manufactured specially against your instruction are unlikely to be accepted for credit. In the event that we do accept these goods for return a handling charge of 20% will apply and possibly carriage charges to cover the cost of return to our source of supply.